"Nursing staff good"

About: St James's University Hospital St James's University Hospital Leeds LS9 7TF

Posted via nhs.uk 10 months ago

Doctors couldn't wait to get my wife off ward 84.. information as to my wife's condition was a waste of time...and on discharge. We were sat nearly 6 hours for someone to get their finger out...terrible

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Tracy Richardson

Patient, Carer and Public Involvement Officer,

Leeds Teaching Hospitals NHS Trust

Submitted on 22/10/2024 at 11:18

Published on Care Opinion at 11:18

Thank you for taking the time to write to us.
I am very sorry to read your concerns regarding problems with your wife's discharge. The level of service that you have described is not what we wish to offer.
It would be useful for our services and for future patients if you could discuss the matters you have raised further with our Trust’s Patient Advise and Liaison Service (PALS). This would also allow us look into the matters you have raised more thoroughly.
Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net
Rosie
Senior Nurse
Patient Experience

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