Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Oncology uncontactable

Story from nhs.uk

"Oncology uncontactable"

About: Royal Derby Hospital

Have been told that oncology have two items for me. One is chemotherapy. I think the items might be internet links but not sure. Been trying all morning to get through to them by phone. When the usual extension was not answered, switchboard operator tried many othe extensions. No-one could help. Latest suggestion is try again on Monday. Unbeleivable that a service as vital as this can't be contacted.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Derby Hospital 8 months ago
Royal Derby Hospital

Submitted on 16/09/2024 at 12:08
Published on nhs.uk at 12:08

Good afternoon (453),

Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital.

I would firstly like to say that I am extremely sorry that you had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 16:30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you.

If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net

Patient Advice and Liaison Service (PALS)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k