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"Professional and Kind Dental Team"

About: Public Dental Service / Greenock Health Centre

(as a service user),

I was contacted by the Scottish Dental Reference Service to take part in a review of the NHS Dentistry work that had been completed by my Community Dentist and to make sure it was done to a good standard.

I just wanted to take a moment to say thank you to the Dental Reference Officer/Dentist Joanna and Dental Nurse Gillian who dealt with me for todays appointment at Greenock Health and Care Centre.

I was really nervous about attending my appointment, but both of them were lovely and kind and gave me the opportunity to open up about my health problems in a supportive and friendly environment which helped make me feel relaxed and well taken care of.

They explained everything they done and communicated what they found in a way which I was able to understand.

Could you please pass on my thanks again to them and to the Scottish Dental Reference Service for the work they do in helping maintain a high standard of NHS Dentistry.


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Responses

Response from Catherine Shields, Operational Service Manager, Oral Health Directorate, Public Dental Service, NHS Greater Glasgow and Clyde 10 months ago
Catherine Shields
Operational Service Manager, Oral Health Directorate, Public Dental Service,
NHS Greater Glasgow and Clyde
Submitted on 17/09/2024 at 09:22
Published on Care Opinion at 09:22


Hi Dexter2023

Thank you very much for taking the time to leave such wonderful feedback on your recent Scottish Dental Reference based with the Public Dental Service.

I was very pleased to hear how well both staff members supported you with this visit as I understand how nervous it can be to visit a dentist that is not your registered dentist.

I will be sure to pass on your comment to the Public Dental Service Dental Nurse and the Scottish Dental Reference Service as I know they will both be delighted to hear this.

Wishing you well with future dental visits and thank you once again for your lovely feedback.

Best Wishes

Catherine

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