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The whole process was calm and smooth

Posted By PainInColeraine

"The whole process was calm and smooth"

About: Accident & Emergency / Phone First Causeway Hospital / Minor Injuries Unit Causeway Hospital / X-Ray Department

(as the patient),

I had a fall and didn't want to go to A&E because of the wait. Due to increasing pain, I decided I should go to Causeway Hospital. I used the Phone First service, arranged to be there for 6pm and was directed to the Green Zone for minor injuries.

I was seen quickly by a wonderful Nurse Practitioner who was friendly and thorough and made me feel at ease. I was sent to X-Ray and then called back in for the results, the whole process was calm and smooth. The nurses explained my results and gave detailed information on how to care for the injury going forward. The whole process took around 45 minutes!

I'm very happy with my experience and I can't speak highly enough of all the staff. 

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT 9 months ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 13/09/2024 at 17:14
Published on Care Opinion at 17:14

Hello PainInColeraine

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am sorry to hear that you have recently sustained an injury and had to avail of our services.

I am delighted to hear that whilst attending the department you had a positive experience. Despite sustained pressures staff continue to strive to provide a high standard of patient centred care. I am glad to hear that you found staff to be friendly, and thorough in their approach.

Compliments are important in helping remind staff of the positive difference they make and I will ensure that your feedback is widely shared throughout the department.

I hope you continue to make a strong recovery.

Yours Sincerely

Victoria McCrory

ACSM CAU ED

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Response from Laura McKinney, Interim Assistant Clinical Services Manager, Radiology, NHSCT 9 months ago
Laura McKinney
Interim Assistant Clinical Services Manager, Radiology,
NHSCT

Submitted on 16/09/2024 at 10:45
Published on Care Opinion at 10:46

picture of Laura McKinney

Good Morning PainInColeraine

I would first like thank you for taking the time to share your experience of the NHSCT Radiology Department at Causeway Hospital. As an organisation we are committed to consistently showing compassion, professionalism and respect for the patients we care for, so it was reassuring to learn of the care provided by our team.

I will be sure to share your feedback with all the Radiology staff who supported you on the day and I am sure they will be very grateful of your kind words.

Best wishes on your journey to recovery following your injury.

Laura

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