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"Family in a GP "

About: Amwell Group Practice

I have been a patient at Amwell Group Practice since I was a baby, back when they were based on Clerkenwell Road. I still distinctly remember the long green and wooden chair and the bead play toy from those days. Over the years, the care I have received, particularly from Drs, and all the other staff, including the receptionists and pharmacy team, has been absolutely outstanding. I’ve always been able to secure appointments when needed, and the administrative support has been timely and efficient, which has been especially crucial during some very challenging periods in my life and my children’s lives.

In particular, after a fire destroyed my home, Amwell group practice were there to support me, when my face stopped working on one side, I was seen to urgently, and accommodated the fact that I had other serious responsibilities that day, but helped me immensely and I was diagnosed that day. The after care has been amazing too, reducing additional stress.

I am deeply grateful to Amwell Group Practice and the wonderful people who dedicate their lives to helping families like mine. Thank you for everything you do!

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Responses

Response from Amwell Group Practice 9 months ago
Amwell Group Practice
Submitted on 16/09/2024 at 11:35
Published on nhs.uk at 11:35


Dear Jodie,

Thank you so much for taking the time to leave us such a lovey review. I am so sorry to hear that things have been difficult at times, but glad that you were able to receive helpful support from our team here at the surgery. Hearing your kind words of thanks is incredibly meaningful to all of us here at Amwell and is much appreciated.

We are very pleased to be able to offer advice and support to all of our patients during challenging periods and we will work hard to ensure that you receive the same high standard of care if the need arises in the future.

With kind regards,

Dr Rose MacDonald

GP Partner

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