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"Informative appointment with great aftercare"

About: North Devon District Hospital / Oral & Maxillofacial Surgery

(as a service user),

On arrival, I was greeted by a very polite and friendly receptionist Louise. I was feeling quite nervous when I was called into the treatment room, I was met by Nigel, Jenny and Dianne who was the team that treated me. They was all amazing, I felt totally at ease, they worked so well as a team. I was treated with respect, they was friendly and very efficient. They was informative with aftercare. Brilliant experience.

I would also like to thank the man who was on the reception in the entrance to the hospital. I struggled with the car park machines, (totally my fault) he helped me. I was very grateful. 

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Responses

Response from Jennifer Smallridge, Senior Dental Nurse Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 9 months ago
Jennifer Smallridge
Senior Dental Nurse Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 13/09/2024 at 12:56
Published on Care Opinion at 12:56


picture of Jennifer Smallridge

Dear RA marathons

Thank you for taking the time to give feedback on your visit to us for your treatment. We know that patients can often feel nervous about their appointment and I'm pleased you found us polite, friendly, efficient and helpful. An extra thank you for including the receptionist and the staff at the main entrance help desk, who are both vital in providing an overall good experience but who can sometimes get forgotten when praise is given. I will definitely pass your kind comments on to them as well as the other team members.

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