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"My treatment was exceptional"

About: Altnagelvin Area Hospital / Gynaecology FAU (Ward 43)

(as the patient),

I had been admitted twice for elective surgery, both times to ward 43. I can only describe my treatment was exceptional by the staff. All were very professional but really lovely, from Kay in support services Orla, nurse (who spoilt me rotten) to Ashley, Natalie, Michelle etc ( honestly too many to mention) they went over and above to ensure I was comfortable and had everything I need.

When they called in they were lovely and chatty ( just what you need to settle the nerves before surgery). Sister in the ward was lovely as well they were all so attentive. The staff are the jewel in Altnagelvin hospital’s and as such needs to know how good a job they are doing and retain all the staff.

If this is the standard of staff in your hospital this should be the kind of staff most definitely needed in other hospital departments! ( I can only comment on this ward and my own experiences) - superb!!!

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Responses

Response from Leanne Hughes, Lead Nurse for Gynaecology Services WHSCT, Women and Children Service Altnagelvin, Western Health & Social Care Trust 9 months ago
Leanne Hughes
Lead Nurse for Gynaecology Services WHSCT, Women and Children Service Altnagelvin,
Western Health & Social Care Trust

Service Manager for Gynaecology

Submitted on 12/09/2024 at 12:36
Published on Care Opinion at 12:36


Winne 25 Thankyou for taking the time after elective surgery to provide feedback to all the staff in ward 43. Staff within the ward work very hard to ensure every patients journey is a positive one. I will ensure your story is shared with the wider team

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Update posted by Winnie25 (the patient)

Please do.

Thanks so much

Response from Joanne Daly, Support Service Manager Altnagelvin Hospital, Performance and Service Improvement, Western Health & Social Care Trust 9 months ago
Joanne Daly
Support Service Manager Altnagelvin Hospital, Performance and Service Improvement,
Western Health & Social Care Trust
Submitted on 12/09/2024 at 15:10
Published on Care Opinion at 15:10


Hi Winnie25

Hope your well and recovering from surgery. My name is Joanne Daly Support Services Manager responsible for cleaning service within Altnagelvin. Thank you for this lovely acknowledgment for the hard work from Kay a longstanding member of the domestic team. The domestic team work so hard work hard keeping the hospital clean and play such vital part of our patients journey. I will share this lovely comment with Kay all the cleaning team and welcome your lovely feedback.

Thanks Joanne

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Update posted by Winnie25 (the patient)

Thanks Joanne please do

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