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I met so many amazing people during my stay

Posted By TjSunter

"I met so many amazing people during my stay"

About: Queen Elizabeth University Hospital Glasgow / Stroke care (Wards 56 and 68) Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Acute Stroke Unit (Ward 6)

(as the patient),

I had a stroke one morning in August. My husband called 999 and the ambulance was at my house so quickly. I was taken to Hairmyers where I was given a clot busting drug, I was then transferred to the Queen Elizabeth hospital to have a thrombectomy. I stayed there for a few days then was transferred back to Hairmyers where I stayed for a few days to recover.

I cant thank the staff in the stroke ward 6 enough for their care. There was one day where I must have been looking a bit down and a nurse come over to ask if I needed a hug - of course I did, so gladly accepted the offer!

She then helped me wash my hair and dried it for me - it felt great and made me feel a bit more normal. Every one in there was amazing though.

I was also so touched when ambulance crew who came to get me came up to see me to make sure I was ok.

I met so many amazing people during my stay in ward 6 - I can't thank them enough for my care

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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 10 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 12/09/2024 at 14:47
Published on Care Opinion at 14:47

picture of Alan Martin

Dear TjSunter,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to you, that must have been terrifying. I hope that you are feeling better and are on the road to recovery. It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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Response from Alix Craw, Quality Improvement Team, NHS Lanarkshire 10 months ago
Alix Craw
Quality Improvement Team,
NHS Lanarkshire

Submitted on 16/09/2024 at 17:10
Published on Care Opinion at 17:10

Dear TjSunter,

Thank you sharing your experience of Ward 6 at University Hospital Hairmyres.

I can only imagine how scared you must have been following your stroke. I am so pleased to hear that you met so many lovely staff during your stay and everyone was kind and friendly. I hope this helped make you feel at ease while you were unwell.

I look forward to passing on your kind words to the team in ward 6 who I'm sure will be delighted to hear how their care impacted your experience.

I hope you are recovering well after your stroke.

Kind regards,

Alix

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 10 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 17/09/2024 at 09:10
Published on Care Opinion at 09:10

picture of Nicole McInally

Dear TjSunter

I am so sorry to hear about your stroke. It sounds like you went through a very challenging time, but it’s heartening to hear about the incredible care and treatment you received from all the staff involved.

Thank you for taking the time the time to share your feedback, which is greatly appreciated.

Best wishes with your recovery.

Nicole

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Response from Jackie Baird, Senior Nurse - Older Peoples Services, University Hospital Hairmyres, NHS Lanarkshire 10 months ago
Jackie Baird
Senior Nurse - Older Peoples Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 17/09/2024 at 10:28
Published on Care Opinion at 10:28

picture of Jackie Baird

Dear TjSunter,

Thank you for taking the time to share your experience in Ward 6.

I am really sorry to hear you have been unwell, it must have been a really distressing time for you and your family. I am delighted to hear your journey and experience was so positive in ward 6. The staff are all totally dedicated to delivering the best care possible at all times, and it is lovely to hear that the care was beneficial and hopefully eased your anxiety during such a difficult and worrying time.

Thrombolysis and Thrombectomy are fantastic treatments and I am delighted that you have received these and hope you continue to improve.

I will definitely pass on your kind words to Michelle and all the team.

Wishing you a continued recovery and thank you again for taking the time to share your experience

Kindest Regards

Jackie

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Response from Michelle Glen, Senior Charge Nurse, Ward 6 Acute Stroke Unit, University Hospital Hairmyres 10 months ago
Michelle Glen
Senior Charge Nurse, Ward 6 Acute Stroke Unit,
University Hospital Hairmyres

Submitted on 17/09/2024 at 14:51
Published on Care Opinion on 18/09/2024 at 14:12

Dear TjSunter,

Thank you for taking the time to share your story and experience of Ward 6.

I am delighted to hear that the staff within Ward 6 were able to offer reassurance and compassion during such a worrying time for yourself.

I will be sure to pass your comments on to the ward team who I know will be happy to hear that the care they deliver makes such a difference.

I wish you all the very best with your recovery and thanks again.

Kind Regards

Michelle

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