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The process was quick

Posted By magpieqr44

"The process was quick"

About: NHS Grampian / GDENS (Grampian Emergency Dental Service)

(as a service user),

After being in agony over the weekend with toothache, I phoned GDENS for advice. The process was quick and got an appointment in a few hours. I was very nervous, but I was quickly put at ease. The dentist and dental nurse were extremely friendly and explained everything they were doing clearly and made sure I was comfortable with it all. After an X -Ray, I was prescribed antibiotics for an abscess and was given advice to see my own dentist for further care. Thank you so much for excellent care. 

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Responses

Response from Lisa Convery, Dental Nurse Team Manager, GDens, NHS Grampian 10 months ago
Lisa Convery
Dental Nurse Team Manager, GDens,
NHS Grampian

Submitted on 10/09/2024 at 16:06
Published on Care Opinion at 16:06

Hello magpieqr44

Dental pain is never a pleasant experience, especially when feeling nervous, so it’s lovely to hear that the dentist and nurse were so supportive, clearly explaining everything and helping to put you at ease.

I hope the antibiotics have started to relieve your pain and that you’ve been able to arrange an appointment with your own dentist to get everything sorted.

Thank you again for sharing your experience, and I will make sure to pass on your kind words to everyone involved in your care.

Take care!

Lisa

Dental Nurse Team Manger - Unscheduled Dental Care

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