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Extraordinary level of care and diligence

Posted By nuthatchdr39

"Extraordinary level of care and diligence"

About: St John's Hospital / Emergency Medical Assessment

(as a service user),

I attended a GP consult with symptoms that indicated a possible blood clot on my lung. I was referred over to the emergency medical unit (OEPD2) at St John's Hosptial within 15 minutes of the GP appointment and over the next 2 hours had an x-ray, ECG and blood test done. I was called back at 2pm for CT Scan and and by 5pm had received my full results.

I just wanted to commend all the staff for their extraordinary level of care and diligence over the day and the speed with which they attended to me during what was clearly a very busy period. Amazing that all of that could be done for me in such a short amount of time and I have nothing but praise for all of those involved.

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian 9 months ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 13/09/2024 at 15:40
Published on Care Opinion at 15:40

Dear nuthatchdr39,

Thank you for taking the time to share your feedback with us on Care Opinion.

I am sorry to hear you had a reason to attend hospital. However, it is great to learn that whilst attending the Emergency Medical Unit at St John’s Hospital you had such positive experience of care. Staff strive to deliver high quality care to their patients, and it is fantastic to hear that they were able to achieve it for you.

Please be assured that your lovely comments have been shared with the team, who will be thrilled to receive it.

Best wishes,

Ana Mezzomo

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Response from Agnes Ritchie, Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion, NHS Lothian 9 months ago
Agnes Ritchie
Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion,
NHS Lothian

Submitted on 18/09/2024 at 16:35
Published on Care Opinion at 16:35

Dear nuthatchdr39, thank you so much for taking the time to provide some feedback regarding your positive experience at the Emergency Medical Assessment [EMA] at ST John's Hospital. All staff strive to provide the best care at all times and it is nice to get such positive feedback. I will make sure the team are aware of your positive comments.

BW
Agnes Ritchie,

Associate Nurse Director,

St Johns Hospital,

Livingston

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