"First rate service in a really challenging…"

To whom it may concern

My 86 year old mother became very unwell yesterday with severe chest pain. As she is normally very fit and healthy I hesitated but then called 999.

The ambulance service who came to the house were prompt and extremely professional. They were really patient and thorough explaining everything they were doing. They were really respectful of mum and asked permission for every procedure they undertook. They handed over to the hospital sourced a bed cleaned everything thoroughly and only left mums side when they were safe in the knowledge A&E had all the information required and mum was comfortable. This crew were so professional, setting high standards and an absolute credit to the ambulance service.

We were then in the care of A&E staff, it was extremely busy.

We were then see by a physician associate named who was absolutely outstanding and provided a level of care to my mum that was first class. He made her feel like she was the only patient he was looking after (although as the day progressed we witnessed the same high standard of care from this individual across the department for many others). He spent time understanding the problem, thought outside the box sourcing tests and expertise when required. He explained in detail how the diagnosis would rule out certain things and why we had to take it step by step throughout the day. He chased results, as said sought other professional advice and is an absolute credit to your organisation. We were still in the department over 6hours however this was really not an issue as we couldn’t have asked for a more hard working individual, with high professional standards and level of first rate care from and I am sure there are others.

They work in a really challenging environment day in day out and we as citizens are extremely lucky that they dedicate themselves to their profession.

The NHS at times gets some bad press but I can honestly say our experience yesterday with these individuals concerned was first class.