"Shocked at the lack of patient centred care"

I checked in to A/E at Wishaw General Hospital @ 06:20am and reception staff was perfect. 

However my triage was a different story!

I will give you the story first on what took me to A/E on this morning. The previous Friday I was a passenger in a RTA. I was wearing a seatbelt, however on impact from behind my head hit the windscreen and caused 2 large bruised lumps on my forehead and pain in my abdomen. By the time we got home I phoned NHS 24 to seek advice and I spoke with a nurse then a A/E doctor I was advised to stay at home take pain relief and plenty of fluids and seek further advice if my condition changed. 

On the Sunday at around 5am I phoned NHS 24 and spoke with a call handler and a nurse. I explained that I now felt worse and I was having extreme pain in my head and left sided stomach pain radiating to left shoulder pain and having dizzy episodes. The nurse advised me to go to my nearest A/E at Wishaw to be assessed and that they would contact them to say I was coming up. However they did not put that on the email to Wishaw A/E I was in a RTA on the Friday. 

When called for triage I was in a room with two staff members. One doing my observations and the other who was doing the check in and notes was basically shouting at me asking why I have came to A/E with a headache. When I explained on what happened on the Friday they were basically shouting to me aggressively asking why I never wore a seatbelt. I answered that I did wear a seatbelt. I also explained that I now have left sided abdominal pain that is now radiating to my left shoulder and they, again shouting, said it was a 10 hour waiting time. I asked with NHS 24 asking me to go up and my injuries would I have to wait the 10 hours or triage appropriately. There was no response to this question until I explained I was a NHS practitioner. I left the triage room very upset and  very angry. I am absolutely shocked at the lack of patient centred care provided to me by this staff member and the triage assessment was a set of observations and shouting at me. No questions asking how I was or do I need anything.

I spoke briefly with the lovely receptionist  who provided me patient centred care as she was aware I was upset and offered me a ice pack. 

08:00 I spoke to the receptionist that I was  going home as I needed to rest. A charge nurse then spoke to me quietly in private and apologised for my experience and I decided to continue to wait to be assessed. 

Please note you have a broadcast saying verbally abuse will not be tolerated - but what about patients????