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Treatment of my dying father

Posted By jumpingspider199

"Treatment of my dying father"

About: Poole Hospital / Older people's healthcare

(as a relative),

My father is rapidly getting worse and we have had to witness what we feel is wholly inadequate care by the staff in Poole Hospital.

My mum has had to clean him up, feed him, give him fluids, move him so he can breathe. Why is it that every time we go into this ward and see him, he is laid in a way he cannot breathe, oxygen mask off, hasn't been fed or given any fluids to drink & half dressed or covered in his own faeces or pee?

I also find the consistent disregard for our concerns by the staff disgusting. We never even seem to see the same staff twice, it is a living nightmare, my dad deserves so much better than this.

Just because he is unable to understand what is happening to him right now doesn't mean he doesn't deserve dignity, respect and quality of care.

He is a human being, it's horrible.

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Responses

Response from Patient Engagement Liaison, University Hospitals Dorset NHS Foundation Trust 11 months ago
University Hospitals Dorset NHS Foundation Trust

Submitted on 09/09/2024 at 18:02
Published on Care Opinion at 18:02

Dear Jumpingspider199,

I am so so sorry to read this. I strongly urge you to get in touch with our PALS Team either by emailing us on patientexperienceteam@uhd.nhs.uk or by telephone on 0300 019 8499 please leave a message and we will return you call.

In order to investigate these serious concerns you have raised I need some patient details and the Team can look into this matter. This is absolutely not in keeping with the high standard of care and Trust Values we advocate here at University Hospitals Dorset. We endeavour to treat all our patients with the utmost care and dignity and I am so sorry that these have been your experiences.

I will escalate your feedback immediately to the Matrons and will eagerly await you contacting us with more information please. This is most disconcerting to hear. Please do get in touch at your earliest convenience.

With Kind Regards

The Patient Experience Team

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