"Proactive, prompt and efficient on line triage…"

This was my first time using the online triage service, and I was both grateful and impressed by those who delt with my issue.

I received an initial response, via text message, within 5 minutes of sending the online form. There was a slight glitch, in that the link for my response to questions asked had not been included, but a quick phone call to reception, and the lady who answered sorted me out and passed my responses on to the duty GP.

In less than an hour, the GP had responded again, having sent and electronic prescription through to my pharmacy, and sent a referral through to the musculo/skeletal team for an appointment.

Today, I have also received a date and time for that appointment.

A big thank you to all concerned, you made the process appear seamless.

The receptionist that I spoke to, yesterday, and the lady who called to nook me in for assessment, were friendly, approachable and demonstrated a level of calm reassurance and understanding. Thank you, ladies.

To the on call GP... Thank you for your prompt response, and actions.