"Frustrating and overly complex "

It’s a shame as a few of the receptionists have been amazing but overall since moving to Kent two yeses ago I have been shocked and appalled at the service here.

Most recently, an gp appointment through work at asked me to have my bloods re taken through my local gp in July. Kent House insisted I waited 3 weeks for a doctors appointment first, to then book a blood test and then have it cancelled the day before and need to wait another 3 weeks taking me into September.

The doctor was incredibly unclear on next steps, including missing out that he needed a swab so at the point of my blood and scan results being back, I was then told by the r receptionist I still needed a swap and the next appointment was in 3 weeks. This could have all been booked back in early August, instead of waiting over 6 weeks to just tick the boxes for the referral.

The receptionist also told me all my results were normal and no further action would take place, despite the doctor having told me he just needed these results to then refer me on. I was told to do another econsult and wait again for another appointment.

This is just one of the many incredibly frustrating experiences. I’ve also had blood tests come back and been told normal when actually things have been under normal range.

I understand the nhs is stretched but I would be fired in my job if I didn’t know the right processes or gave customers the wrong information and yet that seems to happen time after time here.