"Receptionist needs full training how to deal with…"

Am a poorly person am not that old but ive got all the health problems in the world. Ive been trying to order my antibiotics from last friday soo that leave me a full week to get hold of my medication they werent getting any of the email to which my consultant was sending them but i got the same email on that including my GP so i was told to print out the letter and prescription and hand it in person to which i did i rang back later on the afternoon to get an update i spoke to a girl am trying to explain to her my problem that this medication i take every mon weds and friday i dont have non for today her tone was raised at me i told her not to use that tone as its a urgent medication i need she said to me she will try it for the following day or monday as my GP need 2 days in hand bare in mind ive been contacting them since last week. My only concern is when a patient is tell the receptionist the problem am sure she is meant to type it and let the docter respond who gave them the right to say its cant be done its not the first time ive raised a concern regarding these receptionist ive got better stuff to do than bug them on the phone