"Very poor experience - always same receptionist"

Contacted practice as received message to respond to text. Unable to respond as patches was down nationwide. Only knew this as I work as a clinician. Had to wait on the phone for 30 mins approx. even though i was number 1 in the queue. when receptionist (R) answered the phone, she kept asking me the same question 3x over and I asked if she could hear me okay and she responded yes. I was trying to explain to her the problem but she would not let me speak, not even for 5 seconds, kept interrupting. Very frustrating. I asked her kindly multiple times to let me speak, but even then she did not respect my wish. I tried to explain to her that patches is down nationwide therefore I cannot read the message and cannot respond. I know this because I work as a practitioner, and she responded "oh here we go again your a practitioner, yadee, yadee, yadee, ya ...". I then decided to discontinue this conversation, it was not productive.

The reason for my call was, I have been suffering in pain for the last 8 months with stomach cramps and got diagnosed with multiple fibroids, on top I have been looking after 3 elderly people, one being paralysed neck downwards, I work a full time job on top, therefore making it difficult to get through to the surgery. This receptionist, who you would think may have used a more empathetic approach to communication happened to find mouthing off was a more appropriate response. How do they employ people like this? Obviously nowadays everything is recorded, so you can listen to it and learn from it. Previously when I complained the practice manager never got back to me.

Since the advent of PCNs customer service has completely deteriorated, care has been compromised and our government knows this.