Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Lack of support

Posted By airtd73

"Lack of support"

About: Adult Mental Health Community / City East Local Mental Health Team (LMHT)

(as the patient),

I had to cancel an appointment I had with my psychiatrist at Lavender House earlier this year as I had COVID. I was asked if I could do the appointment over the phone which I said yes, definitely I just didn't want to go in for a face to face person and put my doctor or other potentially vulnerable patients at risk. When the receptionist asked my doctor if they would do this over the phone, they said no and they would rearrange a new appointment for me. Which is all fine, except it has now been 6 months and I have heard nothing. I've felt slightly dismissed in my experiences here in the past, and it has been a slight struggle for me to feel heard, but this really takes the cake. I also can't find an email to contact, and I am consistently unable to contact via telephone due to high call volumes. I feel quite let down.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Tracey Taylor, Community Psychiatric Nurse, City East Local Mental Health Team, Nottinghamshire Healthcare NHS Trust 10 months ago
Tracey Taylor
Community Psychiatric Nurse, City East Local Mental Health Team,
Nottinghamshire Healthcare NHS Trust

I am a Community Psychiatric Nurse

Submitted on 05/09/2024 at 14:59
Published on Care Opinion at 14:59

picture of Tracey Taylor

Hello airtd73

I am very sorry to hear that a telephone appointment was not arranged for you, and also that you don't have a face to face appointment booked.

If you are happy to send your details to my email address I will look into what happened and make sure you have an appropriate appointment to be seen. My email address is tracey.taylor@nottshc.nhs.uk.

Best wishes, Tracey

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nicola Brougham, Team Leader, AMH LMHT City East LMHT, Lavender House City East LMHT 10 months ago
Nicola Brougham
Team Leader, AMH LMHT City East LMHT,
Lavender House City East LMHT

Submitted on 05/09/2024 at 15:00
Published on Care Opinion at 15:07

Hello,

I am really sorry to read that you have had a lack of support and now unable to make contact with the team due to high volumes of phone calls. I think the phone call from the doctor was an appropriate plan in view of you having Covid and I hope you are now fully recovered.

We do have email contacts, if you can email the admin team and ask them to forward to myself I am happy to follow up. - CityEastAdmin@nottshc.nhs.uk

Thankyou for your feedback.

Nic

Nicola Brougham Team Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k