"Behaviour of staff"

I was referred to the X-ray department in Lurgan hospital a while ago. I arrived early so I stayed in my car and did some emails, the entire time I was there and after I left the car at 9:15 there was a person smoking in their car beside me.

While I was waiting for my X-ray the same person arrived into the department with a container of food and proceed to eat while apologising to the staff for being late. After my x-ray while I was getting changed I could hear staff saying the person I'd seen was away for a smoke, when I arrived to my car there they were, smoking in the car! They hadn’t even been in work 30 minutes.

A few weeks later I then brought my mother to the same department for an X-ray and the same person was there yet again eating their breakfast at the desk. After my mother's X-ray she was not informed about how to get her results so I enquired at the desk, the member of staff on reception called a name and they were not about, to which they said while winking that they must have gone out for some fresh air again.

I work in the private sector and this would never be tolerated - being late, eating breakfast while working, and what seems unlimited smoke breaks.