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Staff have been nothing but caring, happy and helpful

Posted By Mazza08

"Staff have been nothing but caring, happy and helpful"

About: Queen Elizabeth University Hospital Glasgow / Neuro High Dependency Unit (Ward 60) Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as the patient),

Queen Elizabeth Ward 60 & 66 sudden admission, the care from the minute I arrived to being discharged has been exceptional.

Not one member of staff have been nothing but caring, happy and helpful.

I can’t say anything bad about any of them. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 14 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 06/09/2024 at 14:31
Published on Care Opinion at 14:31

picture of Nicole McInally

Posted on behalf of Kirsten Burns, Clinical Services Manager, Neurosurgery

Dear Mazza08

Thank you very much for taking the time to leave such wonderful feedback in relation to your experiences in Wards 60 and 66.

It is wonderful to hear how well the whole team, from start to finish, supported your time in hospital. I will be sure to pass your feedback on to the team who will be delighted to hear your kind comments.

Best wishes

Kirsten

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Mazza08 (the patient)

You’re very welcome, however after posting this in was an extra 4 days just waiting on my medication to ward! This seriously needs looking at especially when you bed the beds!

This was Not a reflection on the nursing staff.

Response from Pamela Philp, Interim Lead Nurse , Neurosurgery, NHS Greater Glasgow and Clyde 14 months ago
Pamela Philp
Interim Lead Nurse , Neurosurgery,
NHS Greater Glasgow and Clyde

Submitted on 09/09/2024 at 10:49
Published on Care Opinion at 10:49

Hi

I am so sorry that you experienced such a delay with your medication. This is not the experience we strive for our patients and we will look further into this. Thank you for taking the time to provide us with your feedback.

Best wishes for your recovery,

Pamela (Philp)

Interim Lead Nurse Neurosurgery & OMFS

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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