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Loud music in audiology clinic waiting area

Posted By Mintsweetie

"Loud music in audiology clinic waiting area"

About: New Victoria Hospital / Health Records

(as a relative),

Attending audiology clinic today with my elderly mother who is very hard of hearing. 

Very loud music blasting in waiting area, evidently for the benefit of the receptionist. Totally inappropriate in an area where deaf/hard of hearing are struggling to hear what is going on.

Please try to think of the effect extraneous background noise has on patients. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 9 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 09/09/2024 at 12:23
Published on Care Opinion at 12:23

picture of Nicole McInally

Dear Mintsweetie

I am really sorry to hear about your experience at the clinic. Please pass on my apologies to your mother. I appreciate that background noise can indeed be very disruptive for those who are hard of hearing, making it even more challenging to communicate and understand what’s happening around them. This will be discussed with the staff in the Clinic as they may not be aware of the impact the music is having on our patients.

Thank you for bringing this to our attention.

Kind Regards

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 9 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 10/09/2024 at 10:16
Published on Care Opinion at 10:16

picture of Nicole McInally

Dear Mintsweetie

Just to let you know that this has been discussed with the Health Records staff, who are responsible for the waiting area in the clinic, rather than the Audiology Team.

Best wishes

Nicole

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