"E consult request "

About: Bishop's Park Health Centre Bishop's Park Health Centre Bishops Stortford CM23 4DA

Posted via nhs.uk 8 months ago

Phone in as e consult wasn’t Woking. Explained I had injury and needed naproxen for pain as going on holiday. Receptionist completed e consult for me. I received text confirming GP will contact me. No one rang me and I went on holiday next day without medication. I have just today browsed my NHS app to discover GP did a prescription but I was not informed ??? Plus GP did another Prescription for me for something I’m not even on ??? How’s that for service (or not)

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Bishop's Park Health Centre

Submitted on 03/09/2024 at 09:45

Published on nhs.uk at 09:45

Dear Mrs Yates, thank you for your feedback. We are sorry to hear about the issue you've had. We'd be happy to investigate this further for you. You can make a complaint through our formal process, by downloading the complaints form here: https://southstreetsurgery.co.uk/patient-feedback/ or by writing to the Operations Manager at the Surgery. Thank you

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