Text size

Theme

Language

"A much much better experience"

About: South West Acute Hospital / Maternity care

(as a service user),

After a very negative experience in 2021 having my first baby I was really anxious and scared about returning to swah for my second baby. 

However, I am writing this after leaving the maternity unit and I have to say it was a wonderful and positive experience. 

I was cared for by a mixture of midwives and students. The students were excellent. They were attentive, informative and kind. Emma particularly was very good. Nothing was a bother. I was checked regularly, seen by any medical professional that they thought was necessary and never had to ask or enquire about anything as it was already communicated or done. 

Theatre sister Wendy and the staff Helen, Rosemary and Naomi; Along with Geraldine the HCA were wonderful. They were prompt, informative, kind and calming at a very anxious time. Dr Cheema was a gentleman, and very on the ball. Martina in recovery was lovely and reassuring. Theatre can be a very scary place and daunting but the staff make you feel so relaxed, they have a great rapport with each other and made the experience so lovely. 

The current students on the midwifery unit are brilliant. I wish I could remember all their names. 

The breastfeeding nurse was so so kind and reassuring (Anne Marie?) 

The HCA’s always made sure we were fed and watered and had clean sheets and even offered to help us wash and dress. 

I can’t say enough good things about everyone in there. And I’m so thankful and happy it was the experience it was. 

I stayed two nights and left the ward calm, happy and content. This experience has gone a long way to rewriting the awful one I had in 2021. 

Thank you 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Mairead McKenna, Midwifery Sister SWAH, Western Health & Social Care Trust 9 months ago
Mairead McKenna
Midwifery Sister SWAH,
Western Health & Social Care Trust
Submitted on 10/09/2024 at 12:00
Published on Care Opinion at 12:00


Dear EsMum

Congratulations on the birth of your baby. Thank you for taking the time to write such lovely feedback in relation to the care you experienced in the maternity unit in the SWAH

I am sorry that your first birthing experience was negative but am delighted to hear that this birthing experience was more positive.

It is also lovely to hear that the care the midwifery students provide was positive.

I have passed on your lovely feedback to the staff you have mentioned but also to the wider team.

I wish you and your family the very best.

Kind Regards

Mairead McKenna

Midwifery Sister

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k