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Altogether an excellent experience

Posted By Ruth671

"Altogether an excellent experience"

About: University Hospital Wishaw / Gastroenterology

(as a parent/guardian),

My daughter, who is wheelchair bound and has complex health issues, recently had a gastroenterology appointment in outpatients. She was seen within a couple of minutes of her appointment time. She was listened to carefully by the doctor, whose name we unfortunately did not catch, and he asked a number of pertinent questions. He then explained what he wanted to do and why, dictated a letter to the GP while we waited and said he would see her again in 2 months. Altogether an excellent experience and we wanted to say how good our experience with this department has been so far. Thank you very much. 

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Responses

Response from Christine Da Cruz, Improvement Advisor, Quality Directorate, NHS Lanarkshire 9 months ago
Christine Da Cruz
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

Submitted on 09/09/2024 at 14:53
Published on Care Opinion at 15:00

Dear Ruth671,

Thank you for sharing your experience of UHW, Gastroenterology.

I am so pleased to hear that you and your daughter had a short wait to be seen. And also that both you and your daughter were listened to and respected when attending this hospital appointment.

I’ll ensure your kind words are passed on to the whole team who will get a real boost from hearing your feedback.

I hope you are keeping well.

Kind Regards,

Christine

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Response from Mhairi Stewart, Senior Charge Nurse, Outpatients (General, Radiology, Orthopaedics And Trauma Assessment, Day Hospital), NHS Lanarkshire 8 months ago
Mhairi Stewart
Senior Charge Nurse, Outpatients (General, Radiology, Orthopaedics And Trauma Assessment, Day Hospital),
NHS Lanarkshire

Submitted on 10/09/2024 at 10:08
Published on Care Opinion at 10:12

Dear Ruth671

Thank you for sharing you positive experience in Outpatients UHW. I am glad you felt the doctor was attentive and respectful.

As Senior Charge Nurse of the department, I will pass your thanks onto the team. It is always lovely to hear such feedback.

Thank you and hope you and your daughter are well

Kind Regards

Mhairi

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