"Useless Anima Health App"

This review is specific to my experience today in trying to access the Anima Health App. The app is allegedly being used to triage patients and to avoid a host of people ringing the surgery. However when I accessed the app earlier this afternoon it told me that it is not available because they are full of earlier requests. This flies in the face of common sense. Surely it should be open 24/7 and the list of requests should continue to grow, to enable the “Team” to address them later. The poor patient should not be obliged to contact again the following day and hope they are in time to get onto the list for that day. This is no improvement on making the poor patient call early in the morning. It has not improved the process of getting someone to pay attention to your needs. Quite simply this app does not assist the patient, it is just another device to assist the clinicians. Get it changed and made more customer friendly!