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"I left feeling much more positive"

About: Inverclyde Royal Hospital / Outpatients Inverclyde Royal Hospital / Rheumatology

(as a service user),

I recently met one of the team at IRH other than my usual appointment with consultant Dr Roberts, who I had seen a few months before.

Ruth was a nurse and listened to me, explaining how I felt about the pain I was in. She was sympathetic and very professional as well as being very thorough in her examination of me.

She made me feel as if she really believed me and was sympathetic towards me while assuring me that she could do something to help me. I was given a steroid injection to help control the flare that I am in. She also said she would get in touch with occupational therapy to see if there were any other options for making my home life easier.

I left her room feeling much more positive than when I walked in.

My next port was to get bloods taken and as usual this was done quickly and efficiently by a lovely phlebotomist called Morven .

I have been attending IRH since I was a teenager and I have always found the team pleasant and informative. They listen to me and adapt my care accordingly.

I have in the past received occupational therapy in the form of a twelve week exercise program as well as various medications to treat my condition.
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Responses

Response from Alison McKinnon, Lead Nurse, General Medicine (IRH), NHS Greater Glasgow and Clyde 10 months ago
Alison McKinnon
Lead Nurse, General Medicine (IRH),
NHS Greater Glasgow and Clyde
Submitted on 05/09/2024 at 13:51
Published on Care Opinion at 13:51


Dear Suzy563

Thank you so much for taking the time to post your kind comments on Care Opinion.

I am pleased to hear that you had such a positive experience at your appointment. I am sure they will be delighted to read your comments. I will be sure to pass this on to Ruth and Morven. Hope you are keeping well and the occupational therapy is helpful.

Kind regards

Alison McKinnon

Lead Nurse

Emergency Care and Medical Specialities

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