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Excellent service from all departments

Posted By Oddjobman

"Excellent service from all departments"

About: Forth Valley Royal Hospital / Orthopaedic Ward B23 Forth Valley Royal Hospital / Xrays & Scans Scottish Ambulance Service / Emergency Ambulance

(as a service user),

My wife fell at home on a Friday evening. We phoned 999 and an ambulance was at the house in under an hour (we live rural). She was admitted to A&E, X Rayed and fracture confirmed. Transferred to SAU and hip repair completed on Saturday afternoon.

Less than 24 hours from fall to repair. Excellent service from all departments concerned. These stories should be publicised not just the bad ones.

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Responses

Response from Mhairi Dunbar, Senior Charge Nurse, B23 Orthopaedic Trauma, NHS Forth Valley 8 months ago
Mhairi Dunbar
Senior Charge Nurse, B23 Orthopaedic Trauma,
NHS Forth Valley

Submitted on 03/09/2024 at 12:46
Published on Care Opinion at 12:46

Dear Oddjobman,

I am deligted to hear that your wife and yourself have had such a smooth journey! I hope she is well on the way to recovery!

Mhairi Dunbar
Senior Charge Nurse
B23
FVRH

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Response from Susan McMillan, Deputy Radiology Department Manager, Radiology, NHS Forth Valley 8 months ago
Susan McMillan
Deputy Radiology Department Manager, Radiology,
NHS Forth Valley

Submitted on 03/09/2024 at 18:06
Published on Care Opinion at 18:06

Hi Oddjobman

Thank you for taking the time to post your kind comments which I will pass on the staff in X-Ray. I hope your wife is now recovering well.

Kind regards

Susan McMillan,

Deputy Radiology Department Manager,

FVRH

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Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 8 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 04/09/2024 at 08:43
Published on Care Opinion at 08:43

picture of Alan Martin

Dear Oddjobman,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to your wife, that must have been terrifying. I hope that she is feeling better and on the road to recovery. It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and of course your wifes name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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Response from Donna Calder, Senior Charge Nurse, Ward B12, FVRH 8 months ago
Donna Calder
Senior Charge Nurse, Ward B12,
FVRH

Submitted on 04/09/2024 at 10:17
Published on Care Opinion at 10:17

picture of Donna Calder

Dear oddjobman

Thank you for taking the time to give your feed back, I am so sorry about your wife and do hope she is recovering well.

I always share positive and negative feedback to staff and this is one that will put a smile on their face, so once again, thank you.

Take care

Donna Calder

SCN

SAU

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Update posted by Oddjobman (a service user)

Thanks to all the staff in B23 ward where my wife has been for the past 6 days.

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