Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

My sister got to come home to her children

Posted By Donna&carol

"My sister got to come home to her children"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d) Queen Elizabeth University Hospital Glasgow / Intensive Care Unit (ICU) Queen Elizabeth University Hospital Glasgow / Neuro-rehabilitation Unit (NRU) Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66) Queen Elizabeth University Hospital Glasgow / Rehabilitation Queen Elizabeth University Hospital Glasgow / West of Scotland Major Trauma Ward (ward 1c)

(as a relative),

In October my sister was brought to the hospital, sadly she was in critical condition and there wasn’t much hope, my sister suffered horrific injuries through an attack.

Every member of staff were amazing from a&e to icu, Mr Canti & his team,  even the cleaners. I was terrified and really felt my sister wasn’t going to make it, but the staff were amazing at explaining each step, they made me feel so reassured, they went above and beyond for my sister and family. There is no words to explain the level of care my sister received and after 6 months in hospital my sister got to come home to her children. 

I want to thank every member involved in my sister's care, especially the icu staff. Also the team over at the rehabilitation centre, because of them my sister learnt to walk again and walked out of hospital, she gets to make more memories with her children & family. Nearly a year on and this hospital will always hold a special place to my family, Mr Canti & his team who did the life saving surgery, I really want to thank yous all, what an amazing hospital, thank you so much.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 11 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 04/09/2024 at 12:00
Published on Care Opinion at 12:00

picture of Nicole McInally

:Posted on behalf of Kirsten Burns, Clinical Services Manager, Neurosurgery

Dear Donna&Carol

Thank you for taking the time to get in touch.

Your story is incredibly moving, and it’s heart warming to hear about the exceptional care your sister received. Mr Canty, the staff from A&E, ICU, and the rehabilitation unit will be delighted to receive your feedback following such a difficult time for your family.

Please pass on my best wishes to your sister.

Take Care

Kirsten

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 11 months ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 04/09/2024 at 15:33
Published on Care Opinion at 15:33

picture of Karen Hughes

Dear Donna&carol,

thank you so much for submitting such a heartfelt & wonderful care opinion. Our staff work exceptionally hard in often difficult circumstances, but when we receive feed back like this it makes it all worthwhile. I can only imagine how difficult the last few months have been for you all, I am delighted that your sister is continuing to make excellent progress and is back making more memories with her children and family.

I will pass on your lovely comments to all our staff, I hope that your sister is continuing her recovery, and getting stronger every day. please send her our warmest wishes and continued good health.

with kind regards,

Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k