"The good and the bad"

Dear Karxn78,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to your sister-in-law and mother-in-law. That must have been worrying having them both admitted in the same night. I hope that they are both feeling better and on the road to recovery.

It is great to hear positive stories about the work our wonderful staff provide and even better to hear that our staff continue to make the efforts to help people when they see them requiring some help. It might be difficult to locate the names of the staff if there were a good few crews in the hospital at that point but I would really like to try. If you wish for this to happen would you be able to email sas.feedback@nhs.scot and provide the date and perhaps rough time that they would have been helping? If not don't worry about it, I can still share with the management teams in Fife. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story as it may not be me that picks it up.

I wish you all the very best and thanks again.

Kind Regards

Alan

Dear Karxn78,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to your sister-in-law and mother-in-law. That must have been worrying having them both admitted in the same night. I hope that they are both feeling better and on the road to recovery.

It is great to hear positive stories about the work our wonderful staff provide and even better to hear that our staff continue to make the efforts to help people when they see them requiring some help. It might be difficult to locate the names of the staff if there were a good few crews in the hospital at that point but I would really like to try. If you wish for this to happen would you be able to email sas.feedback@nhs.scot and provide the date and perhaps rough time that they would have been helping? If not don't worry about it, I can still share with the management teams in Fife. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story as it may not be me that picks it up.

I wish you all the very best and thanks again.

Kind Regards

Alan

Dear Karxn78,

Thank you for taking time to share your experience with us. It certainly sounds like you and your family have had a very difficult, and challenging time lately.

I am very saddened to read of your experience in Ward 9 - this is not the standard of care that we aim to deliver. The level of care that you have described does not meet our expectations, and is very disappointing.

I have discussed your concerns with the Senior Charge Nurse and as such we would welcome the opportunity to meet with you as this will allow us an opportunity to identify learnings. On behalf of the team in Ward 9, I would like to offer my sincerest apologies for a lack of care, and consideration that your mother and family have experienced.

Your complaint will be shared with the team to increase awareness of your experiences and the impact that this has.

Regards, Lisa

Posted on behalf of Christina Fleming, Acting Senior Charge Nurse, Admissions Unit 1

Dear Karxn78,

My name is Christina Fleming, I'm Acting Senior Charge nurse in Admissions Unit One.
Thank you for taking the time to share your experience with us on Care Opinion. We really do value this feedback.

I am sorry to hear that your sister-in-law and mother-in-law were both admitted into hospital on the same night, this must have been very stressful for your family. I hope they are both feeling better.

It is lovely to hear about the care and compassion your family received from my team in Admissions unit One and I will be sure to share this with them.

Kind regards

Christina