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"Immediate assessment and care given to our son"

About: Royal Belfast Hospital for Sick children / Emergency Department Royal Belfast Hospital for Sick children / Paediatric Surgery

(as a service user),

We would like to thank the team at RBHSC from those in ED (Dr Cosgrove and nursing staff Claire, Lynsey and Leah) and those in the surgical team (Mr Marshall, Damian, Ramy, Lizzy; anesthetist Ollie and nursing staff Charlene, Alice, Andrea, Rachel and Geraldine and theatre nursing team) for their immediate assessment and care given to our son with abdominal pain and quick timely management of his identified appendicitis.

The communication provided to our 12yr old son was so clear to him that he understood his illness and no question went unanswered (of which he had many). This helped manage any concerns he had and felt extremely comfortable with his care both pre and post-op as a result of the attentive care he received from the whole team.

The follow-up contact we received at home when discharged by members of the team (as this was over a bank holiday weekend) also portrays the dedication of care this team had when managing our son.

As parents, we are extremely grateful and thankful for the care our son received by the team at RBHSC following presentation of this urgent surgical condition.

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Responses

Response from Patricia McKinney, Interim Co-Director Child Health and NISTAR, SPECIALIST HOSPITALS & WOMEN'S HEALTH, Belfast HSC Trust 9 months ago
Patricia McKinney
Interim Co-Director Child Health and NISTAR, SPECIALIST HOSPITALS & WOMEN'S HEALTH,
Belfast HSC Trust
Submitted on 10/09/2024 at 16:30
Published on Care Opinion at 16:30


Dear jhend007,

My name is Trish McKinney and I am the Interim Co-Director for Child Health & NISTAR.

Firstly I hope that your son has fully recovered from his recent operation at the RBHSC. It sounds like it was a very worrying time but it was really lovely to read that our teams were able to support your son and you as a family. Thank you for taking the time for sending us this really lovely feedback which I will make sure is shared with the ED and surgical teams.

Best wishes
Trish

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