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"Embarrassing "

About: Handsworth Wood Med. Ctr.

Had an issue with my prescription again. Been a nightmare over the last 3/4 months with me been advised to go back to my psychiatrist at Osborne House as the attached pharmacy don’t have the correct dosage of a certain medication. They have varying milligram’s but not the exact mg I need in one dose. So I have to go to Osbourne House to ask if they would provide a script. My GP refused to issue because rather than having 200mg in one tablet they only have 50mg and 25mg. So I’d be taking ie 4 tablets rather than one. Same total mg but GP will not allow prescription to be issued. Madness. Today I realised that another one of my medications hadn’t been released to me. Was told I need a review after I went to query. Went in today pharmacist blamed surgery and surgery blamed pharmacist. Asked to see Practice Manager and a lady came out without introducing herself . After much discussion I was told they would release my medication but review me for it next week. I need a review apparently but they have issued the medication and I have been booked for a review in 5 days time. Isn’t that the wrong way round? Zero communication re review until I went in to query the situation. Lady told me to go on NHS website to book an appointment over another issue whereby a GP has advised me to come in for a check up re anaemia. Simply can’t get an appointment. Again, farcical. The lady then told me it would be best if I found another GP practice!! Turned out she wasn’t even the Practice Manager…still don’t know why she led me to believe that she was! So because of continual issues with appalling treatment from this surgery which she refused to apologise for, instead they advise me to leave. Been here for 10 odd years. Why should I move because somebody who impersonated the Practice Manager doesn’t know how to resolve the incompetent service I’ve received over this current episode.

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Response from Handsworth Wood Med. Ctr. 10 months ago
Handsworth Wood Med. Ctr.
Submitted on 30/08/2024 at 11:46
Published on nhs.uk at 11:46


Dear Chris,

Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact

Kind regards

Frankie

Patient Experience Officer

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