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The nurse and doctor couldn't do enough to put me at ease

Posted By Screwball

"The nurse and doctor couldn't do enough to put me at ease"

About: Daisy Hill Hospital / Pharmacy Daisy Hill Hospital / Rapid Access Clinic

(as the patient),

I had reason to visit the Rapid Access clinic and I felt obliged to share my experience. I was under the care of Dr Watt and nurse Joanne. When I arrived on level 3 I was taken on my appointment time. The nurse and doctor couldn't do enough to put me at ease, nothing was too much trouble.

After explaining my symptoms and why I had them the doctor advised a certain medication and explained how they might help. They both have my gratitude and thanks.

The only downside to my story is I called down to the pharmacy to collect my prescription, I waited a full 35 minutes to receive it and there was no one in front of me, Maybe this is normal but I expected to be served quicker.

I am sorry to make an issue of this but it spoilt an otherwise pleasant experience.

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Responses

Response from Yvonne Hanna, Manager, Adult Community Services Directorate, Southern Health and Social Care Trust 8 months ago
Yvonne Hanna
Manager, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 02/09/2024 at 12:00
Published on Care Opinion at 12:00

picture of Yvonne Hanna

Hi Screwball,

Thanks so much for taking the time to share your experience.

I am very reassured to hear you had a pleasant experience at our Rapid Access Clinic and I will be sure to share this with Dr Watt and Joanne.

It is very good to receive all feedback, the pleasant and the not so pleasant. I am unsure of all the processes in pharmacy dispensary particularly that which may account for your wait but I will feed this back to that service and provide a response.

Many thanks again for taking time to share with us.

Yvonne

Yvonne Hanna

Team Manager AC@H and Older Peoples Ambulatory Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jayne Agnew, Pharmacist, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 8 months ago
Jayne Agnew
Pharmacist, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 09/09/2024 at 07:57
Published on Care Opinion at 08:45

Dear Screwball

Thank you for taking the time to share your experience.

I am very sorry that you had to wait for your medication. Roberta Loughlin, the Dispensary Manager would be happy for you to contact her so that she can explore what happened and ensure an improved experience for others waiting for medication in the future. Roberta’s email address is roberta.loughlin@southerntrust.hscni.net or phone number 028 3756 3182.

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