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"They were so reassuring"

About: Fife Community Services / Breast Feeding Support Service

(as a service user),

I had just had my fourth baby and having breast fed three other babies thought I would have no issues. However, baby really didn’t latch well and unbeknownst to me was suffering from jaundice and we had to go back in due to being underweight and high jaundice levels at 5 days old.

Baby had to have light therapy within an incubator for a couple of days. I was very distressed as she had to be fed through a tube and I had to use a shield and pump in between so baby was still getting my milk. I was convinced baby wouldn’t be able to latch properly and I would either have to use a shield or resort to bottles. However I contacted breastfeeding support Fife and they provided me with a pump for coming home and telephone support whilst I was in the hospital.

They were so reassuring, no pressure just very supportive. When I got home they came out to visit often, they helped me with my latch but also kept reassuring me whilst I was using the shield. Their advice and support was so valuable and baby eneded up latching within a few weeks and we are still feeding now, nearly one year on. They are always at the end of the phone if I have any questions and concerns and I have only felt support and kindness from them, no judgment which is so important when you are postpartum.

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 7 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife
Submitted on 11/09/2024 at 12:34
Published on Care Opinion at 12:34


picture of Siobhan Mcilroy

Dear Mum17182024

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am are truly moved by your journey and are glad to hear that the Breastfeeding Support Fife team was able to provide you with the assistance you needed during such a challenging time. I understand how distressing it must have been to see your baby going through jaundice and feeding difficulties, especially after breastfeeding three children without issues.

It is heartwarming to know that the team could reassure you without pressure, and that their support contributed to your baby eventually latching and breastfeeding successfully for almost a year now. Your story highlights the importance of providing compassionate and non-judgmental support to postpartum mothers, and we are proud that our team could meet your needs.

Your feedback will be shared with the Breastfeeding Support Fife team to acknowledge their dedication. Congratulations on your breastfeeding success, and thank you again for sharing your experience.

Thank you again for sharing your story, best wishes and take care, Siobhan

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Response from Lisa Smith, Lead Nurse, Children's Community Services, Health & Social Care Partnership 7 months ago
Lisa Smith
Lead Nurse, Children's Community Services,
Health & Social Care Partnership
Submitted on 12/09/2024 at 15:15
Published on Care Opinion at 16:06


picture of Lisa Smith

Dear Mum17182024,

Thank you for your lovely feedback on our Breastfeeding Support team, the team will be really pleased to know that they made a difference at such a difficult time.

I hope you are all doing well.

Best wishes,

Lisa

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