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"Horrible experience - Extremely rude staff"

About: Charing Cross Hospital

My experience with the staff in the reception team, some of the nurses and doctors were horrible. First, a person in the reception was constantly extremely rude with me. I was feeling so much pain and instead of being nice and polite and patient, she was extremely rude and arrogant without any reason. I have a lot to say but I think I waste my time only by writing this text. The nurse was also rude, the only thing she cared about she to get rid of me as soon as possible. I was also the one who asked her to close her office's door once I entered due to privacy reasons. I didn't want all the waiting room to listen about my health issues or personal information. Even when I asked her to close the door as she should have done without even asking her, she said to me this is just a quick assessment and she clearly was looking forward for me to leave the room. They were like they didn't take me seriously or when I was telling them that I will pass out abd I feel dizzy. The doctors the same, the wanted to get rid of me as soon as possible without properly assessing my situation. One time I ended up going back again at 4 am at the morning crying from the pain as they send me home with just a simple paracetamol. The second time I went there because still wasn't feeling well , I accepted their lack of knowledge or responsibility or rudeness and I just left after waiting for almost 3 hours. I am a Uni student in the UK and I found their behaviour and attitude completely unacceptable. I rather suffer at home alone seriously or go to another hospital.

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Response from Charing Cross Hospital 11 months ago
Charing Cross Hospital
Submitted on 28/08/2024 at 11:19
Published on nhs.uk at 11:19


Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the emergency care managers.

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