"Mixed Bag"

This is a review of two halves. Prior to this year, I received very good service from the surgery. However, over the past month it has been the reverse. I saw someone at the surgery about a mole on my face which I was slightly concerned about it. This person was also concerned and referred me urgently to the hospital. The word cancer was used. It was said I would be seen within 2 weeks. The hospital subsequently downgraded me to the 'normal waiting list' - this is one year!!! The hospital said I could speak to my doctor's surgery again and request a letter for my case to be expedited. I did this the same day. The reception team said they would leave a message for the doctor. I heard nothing for two weeks. Finally, I received a call saying there was 'nothing they could do' and that the matter was 'out of their hands'. A medical professional had showed concern about a mark on my face, said I would be seen within 2 weeks at the hospital and mentioned the word cancer - all of which caused me great concern and anxiety. Then, when the hospital downgraded me for a year wait, the attention from the surgery was sorely lacking. It was like I'd been forgotten, cast aside, treated as nothing important. Subsequently, I have made an appointment to go private. Very disappointed with this recent experience from the surgery.