Text size

Theme

Language

"Terrible experience "

About: New Cross Hospital

A&E was excellent and the first dr I seen was understanding but as soon as you get to that SDEC it’s like a crazy carnival. First off was the waiting area about 4-5 people was allowed to act like thugs while everyone else there including myself was suffering some pain. The reception agreed it was ok for them to act like thugs btw… it don’t shock me with that department if I’m honest and over 3 hours later I got seen to only to be told anxiety is causing my abdominal pains… it’ll be the last time I come here rude, unprofessional staff. I was born here and I’ve had care here in the past but my god how you employ some of the most bizarre people who brush you off without doing further testing is absolutely disgusting. I don’t think all departments are like this but that SDEC are highly unprofessional and I’d advise it needs investigating because I wouldn’t send my worst enemy here to get treatment. & if anyone’s reading this and you’ve got to go SDEC at New Cross or your waiting to be seen in there, quickly get out there and go to a different hospital.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Christine Rock, Patient Relations Officer, The Royal Wolverhampton NHS Trust 9 months ago
Christine Rock
Patient Relations Officer,
The Royal Wolverhampton NHS Trust
Submitted on 28/08/2024 at 16:23
Published on Care Opinion at 16:23


Thank you very much for taking the time to post comments regarding your patient experience.

I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further.

Kindest regards

Alison Dowling

Associate Director of Patient Relations

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k