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"Emergency Care"

About: Queen Elizabeth University Hospital Glasgow / Interventional Neuroradiology Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a service user),

I was airlifted from my island home to Oban for assessment which identified that the previous evening I had a suspected subarachnoid haemorrhage.

That afternoon, a team of paramedics then drove me from Oban to Glasgow on blue lights where a bed was waiting for me in Ward 66 of the Institute for Neuroscience at Queen Elizabeth University Hospital.

The next day, an endovascular coiling procedure was undertaken by the Interventional Radiology team. 

I received excellent care by all the different teams involved in my care but wanted to say particular thanks to the team in the Neurosurgical High Dependency Unit for their care.

I have no doubt that my stay there aided my recovery enormously.  I was meant to be there for a day or so, but ended up spending three days in their care, while a ward bed became available and that was not a hardship - the peace, and quiet aided my recovery enormously and I literally got back on my feet there.

By the time I went onto the ward, I could stand, walk and wash myself without assistance, making the transition to the ward much easier. 

The team was led by senior nurse Sharon on the dayshift, and I wanted to pass on my thanks to her and the team. A few weeks on, and I am making a full recovery.  

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 14 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 09/09/2024 at 11:16
Published on Care Opinion at 11:16


picture of Nicole McInally

Posted on behalf of Kirsten Burns, Clinical Services Manager, Neurosurgery

Dear Janice571

Thank you so much for taking the time to provide this lovely feedback.

The teams within the Institute of Neurological Sciences endeavour to deliver excellent patient centred care, and it was so nice to read that your experience has echoed this.

I am delighted to pass your comments on to the teams you have mentioned. It's great to hear that your recovery whilst in HDU was so positive and I hope it is continuing to go well.

Best wishes

Kirsten

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