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Thanks for your care and support

Posted By Diane573

"Thanks for your care and support"

About: Aberdeen Royal Infirmary / Emergency Medicine Scottish Ambulance Service / Emergency Ambulance

(as a relative),

To all involved.

I am writing to express my sincere gratitude for the exceptional care provided to my mother following her recent fall at home. We are so thankful for the kindness and professionalism shown by everyone involved.

I would like to extend a special thanks to Connor and John from the ambulance service, whose prompt response and compassionate care made a huge difference. Additionally, I want to acknowledge Physician Associate Amy in A&E, who took such great care of my mother. Her expertise and kindness were greatly appreciated.

We are truly grateful for the support and reassurance given to us during a difficult time. Please pass on our heartfelt thanks to all the staff members who assisted in my mother’s care.

With sincere thanks  

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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 8 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 30/08/2024 at 10:48
Published on Care Opinion at 10:48

picture of Alan Martin

Dear Diane573,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about your mother fall. This must have been a scary time for you all. Thank you for all your kind words though, It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to Connor and John directly. To do so we would need to know the date, time and address that the Ambulance attended and your mothers name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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Response from Catherine Kim, Service Manager, Unscheduled Care, NHS Grampian 8 months ago
Catherine Kim
Service Manager, Unscheduled Care,
NHS Grampian

Submitted on 30/08/2024 at 11:59
Published on Care Opinion at 11:59

Dear Diane573,

Thank-you for taking the time to share your experience on Care Opinion. I am sorry to read of your mother's fall but delighted to read that her experience in hospital and with the ambulance service was a positive one. I will ensure that your feedback is shared with Amy and I know she will be so encouraged by your kind words. It is so lovely to hear that the care our teams provide makes a difference to patients and their families at such a difficult time. I hope that your mother has recovered from her fall and wish you all the very best.

Kind Regards,

Catherine Kim

Emergency Department Service Manager

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