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"Bad experience"

About: Eastbourne District General Hospital

I was visiting the area camping and had a bleed during early pregnancy. I have had 2.5 years of IVF and had a previous ectopic pregnancy. Despite this and despite my extreme anxiety and belief I had lost the baby, they kept me waiting for 4.5 hours before telling me no one could scan me until the Tuesday (it was Saturday evening) because of the bank holiday. Asked me several questions first though so I was left not believing that they would have been willing to scan someone in more physical pain. I now have to wait to find out if I’ve miscarried my baby. And they never let me know the results of my bloods and urine sample, which they refuse to give me over the phone. Even the receptionist said “I don’t know why they won’t give them over the phone”. I’ve had many, many hospital appointments and had private conversations over the phone so to say results aren’t possible over the phone is definitely not linked to GDPR. A waste of time with no care or answers.

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Response from Eastbourne District General Hospital 13 months ago
Eastbourne District General Hospital
Submitted on 11/09/2024 at 14:54
Published on nhs.uk at 14:54


Dear Emily,

Thank you for taking the time to reach out to us with details about the difficulties you experienced during your attendance to the Emergency Department (ED). The Trust is committed to providing all patients with a high standard of care that is kind, compassionate, open and inclusive to alleviate any concerns a patient may have. We recognise that your presentation to the ED was an extremely upsetting and worrying time for you, and we offer our apologies for any additional distress caused to you by your experience of our care. We would welcome the opportunity to hear more about your visit and to see if there are any opportunities for us to learn from it. If you feel able to, please do contact a member of our Patient Experience Team on 0300 131 4784 or by email at esh-tr.PatientExperience@nhs.net

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