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Visiting Patient

Posted By falconrj47

"Visiting Patient"

About: The New Selby War Memorial Hospital / Older people's healthcare

(as a relative),

Went to visit elderly relative at Selby War Memorial Hospital, only to be told that children under 12 are not allowed to visit. I asked why, and was told it was policy. Policy is not a reason in itself, what is the policy exactly?

Fortunately there were 2 adults visiting, so our 10-year old child could be chaperoned in the general reception waiting area while the other adult visited the patient. The child cannot see a poorly elderly relative, which upsets both of them. 

Can York and Scarborough NHS Foundation Trust not make this clear on their website before visitors travel? 

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Responses

Response from York and Scarborough NHS Trust 9 months ago
York and Scarborough NHS Trust

Submitted on 04/09/2024 at 13:55
Published on Care Opinion at 13:55

Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.

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