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"Felt like a experimental toy for students to play with"

About: Dundee Dental Hospital / Dental Services

(as the patient),

I've been trying to get a proper upper denture,  I've done in last 3 years about 6 dentures and NHS is not able to get it done,  it's very lose it hurts my gums, i can't have a proper meal. I was referred to Dundee dental hospital,  driving every month sometimes 2 times in a month to get it done,  i felt like a experimental toy for students to play with. Some of the appointments I stayed in for an hour when was seen for 5 minutes. I just wish to know how many more people is suffering this stress like me.

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Response from Wendy Roud, Hospital Operations Manager, Dundee Dental Hospital, NHS Tayside 10 months ago
Wendy Roud
Hospital Operations Manager, Dundee Dental Hospital,
NHS Tayside

Manage operational issues

Submitted on 28/08/2024 at 15:25
Published on Care Opinion at 15:25


picture of Wendy Roud

Good afternoon many thanks for providing feedback to our service. I am sorry you feel that you have had a less than satisfactory outcome to the appointments that you have had at the dental school. Dundee Dental Hospital is a teaching hospital and given that treatment is provided by students under clinical supervision we can appreciate that appointments can be lengthy for patients attending. Provision of dentures can take a number of weeks due to laboratory construction needs. In order for me to investigate the concerns you have raised would you be kind enough to contact me on either by email on wendy.roud@nhs.scot or via telephone on 01382 740984 where I would be keen to explore with you what you feel has gone wrong and if there is anything we can do as a service to improve this for you. Once again thank you for providing this feedback it is very important to us so that we can continue to improve our service.

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