"I felt special because of the care given to me"

I was greeted and shown to the waiting room and asked if I’d like the  television on. I was told Heather would be next to carry out the first procedures. 

Heather introduced herself and did the following:

took my weight

took my height 

my blood pressure

my bloods and

carried out an ECG

We chatted and she was very pleasant

All the while making me feel comfortable and then advised Louise would see me next

Louise introduced herself and made me feel comfortable and at ease

She had a direct approach and her job is to take details of all meds I am taking before I  have surgery . This info is to inform the anaesthetist of my medication and my history of anaesthesia

This took quite a while to complete as there were  quite a few changes to be made to my details  held on the computer. Louise was very patient and  at the end of her collecting my details she advised me that I could ring the team at anytime if I needed to speak to anyone regarding my time at the pre op assessment clinic. 

All in all my visit to the pre op assessment clinic in Whiteabbey Hospital was very informative and I left with a form ‘Medicines Advice For Patient Prior To Elective Surgery’.

I felt special because of the care given to me.