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Held my hand to reassure me

Posted By liberatorpr53

"Held my hand to reassure me"

About: Mid-Ulster Hospital / Endoscopy Suite

(as the patient),

I was in for a colonoscopy I knew what to expect but was still a bit anxious. 

Ursula, Bill, Lorna, Stephen and Julie were the team looking after me and made my time there so much easier. 

To name some details I appreciated:

Ursula got me blankets because I was cold, Lorna helped me during the procedure to reduce any discomfort, Stephen held my hand to reassured me, Bill brought humour yet professionalism and Julie was friendly and kind.

Together they were empathetic, respectful, communicated well, compassionate and caring. This made my experience a lot better. 

Thank you all so much to the lovely people who cared for me. 

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Responses

Response from Nicola Armstrong, Deputy Ward Manager, Endoscopy, NHSCT 13 months ago
Nicola Armstrong
Deputy Ward Manager, Endoscopy,
NHSCT

Submitted on 02/09/2024 at 15:02
Published on Care Opinion at 15:03

Hi

I would like to thank you for taking the time to provide feedback on your experience in the unit. I am glad to hear the team made you feel more comfortable during your procedure and you thought they where all empathetic, respectful, compassionate and caring. We are glad it made your experience better.

I will ensure I pass on your feedback to the Ursula, Lorna, Stephen, Julie and to Mr Campbell

Many Thanks

Nicola Armstrong

Deputy Ward Manager Antrim and Mid Ulster Endoscopy Unit

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