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"My key worker helping me above and beyond"

About: Staffordshire Treatment and Recovery Service - STARS / West Team

(as a service user),

My key worker Ange has always been at the end of the phone if I need someone who understands my situation and won't judge me on my past.  So in a recent appointment she noticed I was down and struggling with health again and after our conversation found out I've been trying to get into my drs to make an appointment with no success,  so then she rang them immediately whilst writing an email at same time to the practice explaining the problems and need of appointment.  Well an hour later I get a call with appointment next day thanks to the extra work Ange went to for me to be seen by my Dr. 

Thank you for everything and caring enough to go the extra mile for people that often think society doesn't want to know or accommodate them.  

My favourite key worker Angela , thank you.

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Responses

Response from Roxanne Dark, Service Manager, Staffordshire Drug & Alcohol Services - STARS, Inclusion 7 months ago
Roxanne Dark
Service Manager, Staffordshire Drug & Alcohol Services - STARS,
Inclusion
Submitted on 08/10/2024 at 14:23
Published on Care Opinion at 14:23


Hi Pavzn97,

Thank you for taking the time to leave your feedback.

It is lovely to hear that you and Angela have built up a good working relationship and understanding for each other.

It is nice to see such lovely comments about Angela and I will be sure to pass these on to her.

I hope that your health implications are now being sorted with your GP and you are getting all the support you need from them also.

Take care. We at STaRs wish you well for your future.

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