Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Awful care

Story from nhs.uk

"Awful care "

About: Royal Cornwall Hospital (Treliske)

Whilst away on a trip, a member of our party who has just turned 18 was admitted with possible meningitis. As we were down as a scout group, she did not have any family with her so we managed between us to visit her and check in on her. Whilst the actual A&E staff were great, once she was admitted it was a different story. They had no vegan food to offer her, so we had to take in food for her everyday. The nurses were rude and unhelpful . She was in and out of consciousness and confusion so we tried to be there as much as possible to help her understand what was happening, as the nurses had no interest in this. Several nurses would not take the time to clearly explain to her what was happening in her care and one even rolled her eyes at us when we asked what the plan was. Overall it was a very negative experience and eventually her parents came and moved her themselves to torbay hospital back home where she was much better looked after. This is not that first bad experience I have had with this hospital, the nurses here are often rude and the patient care is unorganised. Unfortunately this will not be the only bad review I will be leaving

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Megan Nicholls, Patient Engagement Manager, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 10 months ago
Megan Nicholls
Patient Engagement Manager, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 23/08/2024 at 16:21
Published on Care Opinion at 16:21

Good afternoon

Thank you for taking the time to tell us your story. I am sorry to read that you had such a negative experience.

I was saddened to read that the staff were rude and unhelpful after she was admitted to the ward and that there was no appropriate food offered. I am sorry to read that, during such a worrying time, the nurses would not take the time to explain what was going on with the care and that the plan would be. I am sorry that you have ad other negative experiences in the past as well.

So that we can pass your feedback onto the relevant team, please could you let me know which ward your feedback is regarding? You can do this by replying to your story below or by email to rcht.patientengagement@nhs.net

If you would like to raise the experience as a concern or a complaint, Please contact the Patient Experience team. They can be contacted via email at rcht.patientexperience@nhs.net or via phone on 01872 252 793. The phone lines are open from 10 am - 4 pm, Monday to Friday but an answerphone facility is in operation outside of these times where a Complaints Officer will return your call.

I am sorry, again, that you have had such a negative experience. I do hope that the member of your party is recovering well.

Best wishes

Megan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k