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"Very caring and a professional"

About: Victoria Hospital / Upper Gastrointestinal (UGI)

(as the patient),

I’ve got acute chronic pancreatitis and the pain comes and goes when it wants. It’s hospital treatment and can’t be treated in your own comforts of your home sadly.

I got put onto ward 52 where I met the nurse Callum. 

Callum has great people skills and communication skills with a lot of knowledge on his job role, he was also able to calm me down very quickly as I have severe anxiety. On top of that Callum kept the pain at ease with pain relief that was issued.

 He was running around fending for loads of patients as it was a busy night but still had the time to come in and check in on me which made him very caring and a professional at his job in my eyes. Also not to mention it wasn’t just me he was doing it with , it was all of the patients that were needing aid and I’m very sure they would all agree with me on this.

 Callum’s  co pilot Kellie who is a health care assistant was also amazing as she was making sure myself and all other patients were topped up on fluids etc. She was very comical as well and made a lot of patients laugh which was nice to hear and it totally changed the atmosphere for the better. Kellie also had a little chat with me which made me feel at real ease, once again the professionalism was outstanding in her also.

I dearly thank Callum and Kellie for their expertise help along with all the other ward 52 staff members.

Thanks a lot ward 52. 

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Responses

Response from Shelley Kennedy, Senior Charge Nurse, Ward 52, NHS Fife 9 months ago
Shelley Kennedy
Senior Charge Nurse, Ward 52,
NHS Fife

Senior charge nurse

Submitted on 11/09/2024 at 15:25
Published on Care Opinion at 15:25


picture of Shelley Kennedy

Hello Paulc502.

Thank you for taking the time to give this lovely feedback to Ward 52. I will let Callum and Kellie know that they have received such positive comments, I am sure they will be thrilled to hear this. I am so glad that Callum had taken the time to make sure that you were kept comfortable and pain free. I hope you are recovering well.

Take care

Shelley Kennedy, SCN

Ward 52, VHK

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