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Very efficient in rescheduling my appointment

Posted By RMR

"Very efficient in rescheduling my appointment"

About: New Victoria Hospital / X-rays and scans

(as a service user),

I received a letter for a scan, unfortunately I will be away on the day allocated. Called the telephone number provided and spoke with a lovely lady whose name I didn’t catch. She was polite, friendly and very efficient in rescheduling my appointment. She chatted away and I came off the call with a smile on my face. Sorry I didn’t catch your name, but thank you for the way you treated me.

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Responses

Response from Carol Robb, Office Manager, Diagnostics - New Victoria Hospital, NHS Greater Glasgow and Clyde 10 months ago
Carol Robb
Office Manager, Diagnostics - New Victoria Hospital,
NHS Greater Glasgow and Clyde

Submitted on 28/08/2024 at 10:25
Published on Care Opinion at 10:25

Dear RMR,

Firstly I would like to thank you for sharing your experience, good feedback is always a great boost to the staff.

I am happy to hear that your appointment was able to be changed to a more suitable date, and that your experience was a pleasant one.

If you would like to give me your name I can check who it was that you spoke with, that way I can pass on your feedback directly to them, I'm sure all of the staff within the booking office will be happy with your comments regardless.

I hope you enjoy your time away when it comes.

Thanks

Carol

Admin Manager

Imaging Department

New Victoria ACH.

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