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"5 stars experience"

About: WestMARC (Lanarkshire) / Adult Wheelchair Clinic

(as a service user),

I visited the Wheelchair Services in Motherwell today. Since it's not far from my home, I decided to walk there.

I have a wheelchair from the National Health Service, and it had a slight problem, so I went in to get it fixed. The receptionist, Maureen, was really nice to me. Dave, the technician, asked me to bring in the wheelchair, and within 10 minutes, he had it sorted and fixed. While my wheelchair was being repaired (which didn’t take long), Maureen spoke with me again and made sure I wasn’t alone. She even took care of a small issue for me.

The service was absolutely fantastic. I was very well looked after, and I feel that feedback is especially important and well-deserved on these occasions!

People going out of their way to make your experience a good one is rare these days, but it’s very much appreciated. Both Maureen and Dave were incredibly attentive, helpful, and did a great job for me. Thank you so much for everything!

Five stars from the teacher today!

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Responses

Response from Fiona Ballantyne, Occupational Therapist Team Lead, WestMARC, NHS Greater Glasgow and Clyde 10 months ago
Fiona Ballantyne
Occupational Therapist Team Lead, WestMARC,
NHS Greater Glasgow and Clyde
Submitted on 27/08/2024 at 17:09
Published on Care Opinion at 17:09


Dear Jimonini, thank you for taking the time to give our service such positive feedback. I am delighted to hear of the fantastic experience you received from my colleagues Maureen and Davie at WestMARC Lanarkshire. I will ensure that they know they achieved a five star teachers review and I'm sure that they will appreciate you taking the time to recognise the positive impact their input has had for you.

Kind Regards,

Fiona Ballantyne

Occupational Therapist Team Lead

WestMARC

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