"Still running covid appointment system - four years on!"

Great staff at my GP surgery but practice still operating under covid system and it is causing local mayhem.  Still doing telephone appointments and very reduced face to face.  To get face to face first requires a telephone appointment so using up two slots! Telephone appointments take longer and are a stressful experience for me.  Increased numbers of GPs but only ever a couple of patients in waiting area.  Got rid of pharmacy desk and computer check in so patients have to queue out the door for all different things (making it difficult to check in for appointments: if you get one!).  Reception and telephone staff have the worst job in the place in my opinion, as the frustration of patients is borne by them.