Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

I immediately felt at ease

Posted By andromedayt87

"I immediately felt at ease"

About: Whiteabbey Hospital / Pre-Assessment Unit

(as the patient),

I attended the hospital for a pre-op assessment. I was nervous about the appointment but was greeted by the reception staff and a nurse and thanks to their friendly demeanour, I immediately felt at ease.

The nurse checked my height, weight and blood pressure She then did a trace of my heart and took a blood sample. After a short wait, another nurse asked me a lot if questions regarding my current health and surgical history. She answered of all my questions and concerns in a polite and friendly manner. The process was completed within an hour and I left the hospital feeling very much at ease with the forthcoming procedure.

May I suggest that it would be helpful if a map of the hospital and some basic directions could be included with the appointment letter. I am not familiar with the hospital and I  had to ask for directions on a number of occasions. Everyone I spoke to was very helpful, but I'm glad I arrived quite early, otherwise, I would have been late and that could have had a knock-on effect on the system.
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Devlin, Manager Pre Assessment Unit, Antrim & Causeway, Surgical and Clinical Services, NHSCT 8 months ago
Marie Devlin
Manager Pre Assessment Unit, Antrim & Causeway, Surgical and Clinical Services,
NHSCT

Submitted on 23/08/2024 at 14:46
Published on Care Opinion at 14:46

Hi andromedayt87,

My name is Marie Devlin and I am the manager of the pre assessment unit. Thank you so much for taking the time to give us your opinion on your visit to our unit. Everyone works very hard to make each patients experience personal to them and I am extremely proud of them all. We understand that patients can be very apprehensive about their surgery and anaesthetic and we try to allay any fears or worries that they may have.

I especially appreciate your feedback on finding our department as we have just recently moved and we have taken on board other patients feedback and have now included a map with directions in our appointment letter.

I wish you well with your pending surgery and a speedy recovery.

Marie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sarah Arthur, Patient Client Experience Facilitator, Patient Experience, Northern Health and Social Care Trust 8 months ago
Sarah Arthur
Patient Client Experience Facilitator, Patient Experience,
Northern Health and Social Care Trust

Submitted on 28/08/2024 at 13:00
Published on Care Opinion at 13:00

picture of Sarah Arthur

Hi andromedayt87,

My name is Sarah Arthur, I am the Patient Client Experience Facilitator in the Trust. Thank you for sharing your positive feedback regarding your experience of care in the Pre Assessment Unit in Antrim.

I understand it can be difficult to find wards and departments when you are unfamiliar with the hospital setting. I wanted to make you aware of AccessAble. This is a website and App that provides detailed, free accessibility guides to Antrim and Causeway Hospitals. Covering everything from parking, hearing loops to walking distances and accessible toilets. Essential information for patients, visitors, and staff. https://www.accessable.co.uk/northern-health-and-social-care-trust

I hope this is helpful and I wish you well through your healthcare journey.

Sarah

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k